When You install the WhozCalling Social App, WhozCalling Social will collect some technical information from Your device in order to be able to provide You with the Services, namely Your IP address, the unique device ID number and what operating system, operator, screen resolution and version of the WhozCalling Social App You use. This information is used to verify that the User device is properly registered and will not be used to identify You personally or be transferred to third parties. We will, however, use this data for statistics and user support as long as You use the Services. For details regarding permission usage in connection with installation on the Android platform, please see the WhozCalling Social FAQ at URL here
Where the User registers a user profile in the WhozCalling Social App and confirms being the holder of a certain number via an sms, the information up-loaded to the profile section of the WhozCalling Social App will be received and stored by WhozCalling Social until the User changes or deletes such data or terminates the Services. Compulsory information when creating a profile page is the User’s first name, last name and phone number and additional information that may be provided at the User’s option including, but is not limited to, photo, gender, street address and zip code, country of residence, email address, professional website, Facebook page, Twitter address and a short status message.
Please note that the User personally is responsible for any Content up-loaded to and displayed in the user profile.
In addition, You may provide us with Your user identifier information regarding certain third party services, i.e. Facebook, Google+, LinkedIn and Twitter, necessary for the application to interoperate with such third party services. In that case WhozCalling Social will store and process also that information (and also a mapped photo where applicable), for as long as You use the Services and will not use this information for any other purpose than required in order to obtain interoperability and functionality in relation to such third party services. Please note that we never store any passwords to the mentioned third party services.
If You decide to share your Contact Information with WhozCalling Social, we will only use Contact Information for the sole purpose of recognizing and recommending You to people You may know within the WhozCalling Social community. Sharing your Contact Information with WhozCalling Social is necessary if You wish to use the WhozCalling Social Chat service. If You decide not to share your Contact Information with WhozCalling Social, you will not be able to access and use WhozCalling Social Chat. You will only be able to benefit from a limited access to and use of the Service.
In addition to Contact Information, if You choose to activate use of a third party Social Network Service, such as Facebook, Google+, LinkedIN or Twitter, within the WhozCalling Social App, WhozCalling Social may up-load, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no other Contact Information than the phone numbers and thereto attached names will be received, stored and used from the User’s address book. Other numbers or information that may be contained in your device’s phone book will be filtered away and will therefore not be stored or used by WhozCalling Social. Addresses, passwords and credit card numbers and any other similar information will automatically be prevented from being entered into the WhozCalling Social database by our safety algorithms, that filters any numbers and other information stored in the phone book in a number sequence not compatible with that used for telephone numbers. Please also note that You can always choose not to share Contact Information with WhozCalling Social and if You have shared information and changed Your mind, You can easily delist Your number or opt-out to render your entire Contact Information unavailable for search in the database. However if you choose not to share your Contact Information with WhozCalling Social, you will not be able to use the WhozCalling Social Chat and you will have a very limited access to the Service.
Where a User within the Services reports a phone number as spam, WhozCalling Social stores that phone number in combination with the User’s RegisterID in order to maintain the User’s spam list online but also for the purpose of building a community based spam blocking directory. On the Android platform, the User can also add a name to the phone number in question that will only be visible to that User.
Information not collected
WhozCalling Social does not collect emails, addresses or other contact information from its users’ mobile address book or contact lists other than names and mobile phone numbers. We do not collect location data, but users may voluntarily share their location with other users via the Service. However, for iphone and Windows phone Users, their location should be accessible in order to be able to access and use the Caller ID service.
In WhozCalling Social Chat service, the contents of messages that have been delivered by the Service are not copied, kept or archived by WhozCalling Social in the normal course of business. The Service is meant to be an SMS replacement, using data service through a User’s phone (either via cell network or wifi). Users type their messages, which are sent via data service to our servers, and routed to the intended recipient (who must also be a WhozCalling Social User), if that recipient is online. If the recipient is not online, the undelivered message is held in WhozCalling Social’s server until it can be delivered. If the message is undelivered for thirty (30) days, the undelivered message is deleted from our servers. Once a message has been delivered, it no longer resides on our servers. The contents of any delivered messages are not kept or retained by WhozCalling Social â€” the only records of the content of any delivered messages reside directly on the sender’s and recipient’s mobile devices (and which may be deleted at the user’s option). Notwithstanding the above, WhozCalling Social may retain date and time stamp information associated with successfully delivered messages and the mobile phone numbers involved in the messages, as well as any other information which WhozCalling Social is legally compelled to collect. Files that are sent through the Service will reside on our servers after delivery for a short period of time, but are deleted and stripped of any identifiable information within a short period of time in accordance with our general retention policies.
Use, Sharing and Disclosure of User and Contact Information
Information related to the User or Contact Information will only be used to
- (a) display the name associated with a certain number at a manual number search against the WhozCalling Social database, along with a list of the people in the User’s device who saved such number (if any)
- (b) automatically display the caller’s name when a call is received, to Users who have activated that functionality, and indicate possible mutual contact points with the caller or when an incoming call may be spam,
- (c) â€œupdate phonebookâ€ ,
- (d) provide limited API for queries against the WhozCalling Social database for a selected number of WhozCalling Social partners,
- (e) enable the WhozCalling Social Name Search, as described below, to Users who have activated that functionality. When a Name Search is activated many numbers may appear associated with such name along with a list of the people in the User’s device who saved each of these numbers (if any).
- (f) Provide chat services, subject to the User sharing his Contact Information with WhozCalling Social, allowing the User to the Status Submissions as well as messages, pictures, voice records and other communications and also the automatic submission of whether a communication is delivered (â€œDâ€) and/or read (â€œRâ€). The Status Submissions may be visible to other Users of the Service who have Your mobile phone number in their mobile phone or who were able to reach You through a phone number search or a name search. However, direct messages and photos and other communications sent by the User to other Users will only be viewable by such Users.
You may choose not to activate the chat services or setting. In such a case, other Users will not be allowed to chat with you and you will not be able to chat with other Users either.
You may also block a User who started a chat with you. Once you block that User, you will not receive any messages or other communications he may send you and he will not be able to chat with you.
- (g) contact You from WhozCalling Social for verification purposes or with information pertaining to the Services, e g newsletter e-mails and similar notifications.
Your name and telephone number and any other information You choose to submit on Your User Profile will be visible to the person You reach out to when requesting a contact via the WhozCalling Social Name Search service. Your request will be forwarded to that person via an SMS and he or she may choose to share the phone number with You (of which You in such case will be informed via a push notification), or not, at his or her own discretion. In order to send a contact request, You should buy credits from the Service that will be used to cover the SMS forwarded by us to the recipient. There is no limitation on the number of requests a User may receive via the Name Search. A User may not block further requests from You or any request received from another User. He may only opt-out of the Service at any time.
Via the Name Search service You may be recommended, via a push notification, when there are new contacts that You may know and be interested in getting in touch with.
No User will be able to know who viewed his profile via the Service.
Opt-Out and Delist Numbers
If a User does not wish to have his name and phone number made available through the Name Search functionality, they can exclude themselves from further queries by notifying WhozCalling Social via its website at www.whozcallingsocial.com or as set forth in the contact details below.
In addition to the above WhozCalling Social may disclose information related to the Users and Contact Information if we believe such action is necessary to:
- (a) comply with the law, or legal process served on us;
- (b) protect and defend our rights or property (including the enforcement of our agreements); or
- (c) act in urgent circumstances to protect the personal safety of Users or members of the public.
In order to provide you with the Services you have requested, WhozCalling Social may sometimes, if necessary, share Your above mentioned information and traffic data with trusted partner service providers and/or agents, i.e. banking organizations or other providers of payment and analytical services or SMS services. WhozCalling Social will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.
The following is a description of how WhozCalling Social may share information about you with trusted third party partners. Should WhozCalling Social add additional partners, this description will be updated:
- 1. WhozCalling Social uses a third party partner company in order to send You or a third party you wish to contact SMS when you use the Services. In order to send you the SMS, we send the third party company Your and the relevant third party’s phone numbers. This third party SMS partner is contractually obligated only to use these phone numbers for the transmission of requested SMS.
- 2. WhozCalling Social may use Push Notification Services to notify you about up-dates and important information. In such cases, Your phone number may be part of the notification. This message is sent to the push notification service provider, for delivery to Your device. You may, however, at any time-opt out or disable push notifications in the WhozCalling Social App.
The submission of Contact Information by You and the processing thereof by WhozCalling Social is protected under the applicable law, see below. WhozCalling Social may, however, disclose information contained in the Service and about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary, always provided, of course, it is also lawful.
WhozCalling Social may from time to time ask you to provide information on your experiences from using the Services, which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms or any surveys that You accept to take part in is used for the purposes of reviewing this feedback and improving the WhozCalling Social software, products and websites.
Cookies and Automatically Collected Information
WhozCalling Social servers may automatically collect data about Your Internet address when You use the Services. This information, known as an Internet Protocol address, or â€œIP Addressâ€, is a number that is automatically assigned to Your computer or other device by Your Internet service provider whenever You are on the Internet. When You request pages from the Services, our servers may log Your IP Address and, if applicable, Your domain name. Your IP Address is used to help identify You and to gather demographic information about our Users as a whole. WhozCalling Social servers may also record the referring page that linked you to WhozCalling Social (e.g. another web site or a search engine); the pages You visit on the Services; the web site you visit after WhozCalling Social Site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms You have entered on this web site or a referral site; and other Web usage activity and data logged by WhozCalling Social’s servers. WhozCalling Social uses this information for internal system administration, to help diagnose problems with servers, and to administer our Services. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.
Corresponding data may be collected and used for the same purposes when You enable and use the “search the web” functionality within the WhozCalling Social App.
We take all reasonable precaution to protect Your information, Contact Information and other Content or data transferred by You as a result of using the Service from misuse, loss and unauthorized access. Although we cannot guarantee this information will not be subject to unauthorized access, WhozCalling Social has physical, electronic, and procedural safeguards in place to protect it. The Information is stored on WhozCalling Social servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Accuracy of Collected Information
WhozCalling Social may on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated information retained by WhozCalling Social in connection with the operation of the Services. You have always the right to know what information is stored about You and have any data corrected or deleted on Your request, which should be submitted in accordance with our contact details below.
The accuracy and security of information concerning the Users and their contacts are WhozCalling Social’s highest priority and the Users are free to opt-in or opt-out of the Services at any time. You can unlist Your telephone number from the WhozCalling Social database via a request directly on the WhozCalling Social Site and if You choose to disable the WhozCalling Social App, all Contact Information will be made unavailable for search in the WhozCalling Social database.
Our Commitment To Data Security
WhozCalling Social uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to WhozCalling Social and you do so at your own risk. Using unsecured wifi or other unprotected networks to submit messages or communications or any information through the Service is never recommended. Once we receive your transmission of information, WhozCalling Social makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If WhozCalling Social learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. WhozCalling Social may post a notice on the WhozCalling Social Site or through the Service if a security breach occurs.
WhozCalling Social Services are not intended for or designed to attract anyone under the age of 16 and WhozCalling Social does not intentionally or knowingly collect personal information in the Services from anyone under that age. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.